FAQ (Frequently Asked Questions)
Highlights
1. What is the current lead time?
2. Do machines come assembled?
3. Who do I need to contact for custom machine colors or multiple (3+) machine orders?
4. What do I do if I want to cancel my order?
5. Does RMW LLC accept any custom machine orders?
6. What is "with Carrier Insurance" for shipping?
7. Do you provide any payment plan options?
8. What kind of warranty is there on the products I purchase?
9. What is your Refund / Return Policy?
10. Are products ready to ship or are they built as ordered?
11. What is our ECON Series?
12. Do you offer financing?
13. What is the difference between the in-house financing, payment plans, and Shopify Pay Installments?
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1. What is the current lead time?
Our current lead time is approximately 25 to 28 weeks for a one machine order. Multiple machine orders will have longer lead times.
(This does not include shipping. Shipping typically takes a few business days. If you purchase on June 03, 2023 your machine is expected to be ready for shipment between July 15, 2023 to July 29, 2023. Our team will reach out to you if there are any delays. The time frame provided is not guaranteed, and may take longer than expected.)
| Date Product Was Ordered | Lead Time (For One Machine Orders) |
| March 07 - April 08 | 25 - 28 weeks + few days for shipping |
| April 09 - Until further notice | 28 - 30 weeks + few days for shipping |
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Current lead time for handles / attachments is approximately 5 to 6 weeks.
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Please check your SPAM FOLDER if you have placed an order with us. Sometimes your order updates may not go to your INBOX.
Last Updated On April 09, 2024
2. Do machines come assembled?
Our machines are typically fully / partially assembled on a pallet. If assembly is needed, our team will provide a basic manual once your order has shipped.
3. Who do I need to contact for custom machine colors or multiple (3+) machine orders?
Please contact us at ContactUs@RawMotiveWorks.com for any questions.
4. What do I do if I want to cancel my order?
Cancellation must be completed within 24 hours of order placement. Please contact us at ContactUs@RawMotiveWorks.com with your order number and cancellation request. After 24 hours, our team will not accept any cancellation requests.
5. Does RMW LLC accept any custom machine orders?
We are no longer accepting any custom machine orders unless the custom order is a custom color on our products or add-ons to our products. No custom designs or remaking of other company's designs.
6. What is "with Carrier Insurance" for shipping?
Carrier shipping insurance is an additional coverage that can be purchased at an additional cost. When scheduling your shipment, if you have purchased carrier shipping insurance through our website, we will add this coverage to your shipment through the carrier. Your shipment value that is insured is the total cost of your order. The carrier insurance fee you are paying is ONLY the insurance policy and DOES NOT include the deductible if any of these issues occur. The deductible will vary, and in some cases will be a minimum of $500. (This may vary depending on carrier, number of shipments, total shipment value, etc.)
Typically carriers have freight claims for these cases but may not have coverage for each scenario. Carrier shipment insurance claims typically pay out in a few weeks, where freight claims can take months. If issues occur, please contact the carrier immediately, as well as our team. Although Raw Motive Works LLC is not liable for these issues, our team will assist as needed.
The carrier shipping insurance is similar to car insurance. You are purchasing a shipping insurance policy on your shipment incase it is damaged, or lost during transit. All shipping costs paid to Raw Motive Works LLC are nonrefundable, including the cost of carrier shipping insurance.
7. Do you provide any payment plan options?
Yes, we do provide a payment plan. We will personalize a payment plan that works for you. All installment payments on an order must be complete prior to an order being released for shipment. Please email our team for more information. ContactUs@rawmotiveworks.com
8. What kind of warranty is there on the products I purchase?
Please view our Warranty Information.
9. What is your Refund / Return Policy?
Please view our Refund Policy.
10. Are products ready to ship or are they built as ordered?
All products that are MADE TO ORDER begin manufacturing once the order is placed.
11. What is our ECON Series?
The problem with inexpensive gym / fitness equipment is it typically never works as well as it should, if at all. Also, it is almost never made in the USA. We are now offering a line of American Made equipment that won’t break the bank, but will function properly. A “base model” so to speak. We have stripped the adjustments and “luxuries”, etc. to provide the most affordable version of our equipment. Still great angles, weight curves, and movement paths. No extra fluff.
12. Do you offer financing?
Yes, we are now offering an in-house financing option. Please direct message us on Instagram, email us, or fill out our Contact Us Page on our website to receive the initial financing form. We are currently only offering a limited number of applicants to finance. The remaining applicants will be placed on a waitlist until a slot is available. The waitlist will be first come first serve. This is in-house financing. Please reach out to us for more information.
You may also use Shopify Pay, which will be financing through Shopify from $50 USD to $17,500 USD. This will automatically be an option at check out.
13. What is the difference between the in-house financing, payment plans, and Shopify Pay Installments?
There are a few differences. For those not interested in paying any interest or fees, our payment plans are the way to go. (As long as you are in good standing.) The payment plans are paid during the manufacturing time, which must be completed prior to order shipment. For those who may not want a credit check, etc., our in-house financing does not require any credit information unless more than two (2) machines are on your financing agreement. Of course, once one agreement is complete, you can begin a new one. Our in-house financing agreement only goes through us and our team, so we are available every step of the way.
The Shopify Financing Installments are through Shopify. They will manage / be dealing with the financing for you. We will only be in control of the order you have placed, and the product you receive. For orders of $50 USD to $999.99 USD, there is four, biweekly, interest-free installment payments through Shopify. Please read and review all information provided by Shopify prior to any agreement. This is at the customer's responsibility to read and understand prior to any purchase.
All discounts for multiple machine orders are only available for payment plans. We will NOT provide any multiple machine order discounts for Shopify Pay Installments. Multiple machine discounts start with three (3) or more machines. We also do not have a limit on the amount you can have a payment plan / financing for. If you have any additional questions, please feel free to contact us!
Disclaimer:
Information on this page may change daily, weekly, monthly, or at any given time. It is the customer's responsibility to check this page periodically to ensure they are informed with the most up-to-date information. Signed agreements, orders, etc. will take precedence over the information on this page. However, if there is not a signed agreements, paid order, etc. the information on this page will take precedence.