FAQ (Frequently Asked Questions)
1. What is the current lead time?
Our current build time is approximately 8 to 9 weeks. Multiple machine orders will have longer lead times.
(This does not include shipping. Shipping typically takes a few days. If you purchase on February 21, your machine is expected to be ready for shipment April 18 to April 25. Our team will reach out to you if there are any delays. The time frame provided is not guaranteed, and may take longer than expected.)
|Date Ordered||Build Time (Plus Few Days For Shipping)|
|January 01 - February 09||5 - 6 weeks|
|February 09 - February 20||7 - 8 weeks|
|February 21 -||
8 - 9 weeks
Last Updated On February 20, 2021
2. Do machines come assembled?
Our machines are typically fully / partially assembled on a pallet.
3. Who do I need to contact for custom machine colors or multiple (4+) machine orders?
Please contact us at ContactUs@RawMotiveWorks.com for any questions.
4. What do I do if I want to cancel my order?
Cancellation must be completed within 48 hours of order placement. Please contact us at ContactUs@RawMotiveWorks.com with your order number and cancellation request. After 48 hours, our team will not accept any cancellation requests.
5. Does RMW LLC accept any custom machine orders?
Currently, we are not accepting any custom machine requests. We will provide an update on our website and social media accounts if/when we begin doing so.
6. What kind of warranty is there on the products I purchase?
Please view our Warranty Information.
6. What is your Refund Policy?
Please view our Refund Policy.